Your satisfaction is guaranteed. Buying a rug online can be uncertain and challenging. To help make you feel more comfortable we are committed to giving you a 30 dRay money back guarantee. If you decide the rug you have purchased is not what you want contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. to arrange the refund and get instructions about the return procedure. Rugs will not be accepted without a return authorization. Deductions for all shipping and handling fees will be made from the original sales price. No refunds will be made for rugs damaged or soiled while in your possession.

 

 Basic steps for returning a rug:

 1. Contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

 2. We will email you with return shipping instructions and a return authorization.

 3. Wrap the rug up in it's original packaging or something equal. You will be responsible for the condition we receive it in back at the store.

 4. All refunds will be made promptly after rugs are inspected upon receipt. 

 

 

Privacy Policy

 

Protecting your private information is our priority. This Statement of Privacy applies to the 4510

State Line Rd and Knotty Rug Company and governs data collection and usage. For the purposes

of this Privacy Policy, unless otherwise noted, all references to Knotty Rug Company include 4510

State Line Rd and Knotty Rug Company. The Knotty Rug Company website is a ecommerce site.

By using the Knotty Rug Company website, you consent to the data practices described in this

statement. 

  

Collection of your Personal Information 

Knotty Rug Company may collect personally identifiable information, such as your name. If you

purchase Knotty Rug Company's products and services, we collect billing and credit card

information. This information is used to complete the purchase transaction. We may gather

additional personal or non-personal information in the future. 

  

Information about your computer hardware and software may be automatically collected by

Knotty Rug Company. This information can include: your IP address, browser type, domain

names, access times and referring website addresses. This information is used for the operation of

the service, to maintain quality of the service, and to provide general statistics regarding use of the

Knotty Rug Company website. 

  

Knotty Rug Company encourages you to review the privacy statements of websites you choose to

link to from Knotty Rug Company so that you can understand how those websites collect, use and

share your information. Knotty Rug Company is not responsible for the privacy statements or

other content on websites outside of the Knotty Rug Company website. 

  

Use of your Personal Information 

Knotty Rug Company collects and uses your personal information to operate its website(s) and

deliver the services you have requested. 

  

Knotty Rug Company does not sell, rent or lease its customer lists to third parties. 

  

Knotty Rug Company may share data with trusted partners to help perform statistical analysis,

send you email or postal mail, provide customer support, or arrange for deliveries. All such third

parties are prohibited from using your personal information except to provide these services to

Knotty Rug Company, and they are required to maintain the confidentiality of your information. 

  

Knotty Rug Company will disclose your personal information, without notice, only if required to do

so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of

the law or comply with legal process served on Knotty Rug Company or the site; (b) protect and

defend the rights or property of Knotty Rug Company; and, (c) act under exigent circumstances to

protect the personal safety of users of Knotty Rug Company, or the public. 

  

Security of your Personal Information 

 

Knotty Rug Company secures your personal information from unauthorized access, use or

disclosure. When personal information (such as a credit card number) is transmitted to other

websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL)

protocol. 

  

Children Under Thirteen 

Knotty Rug Company does not knowingly collect personally identifiable information from children

under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian

for permission to use this website. 

  

Opt-Out & Unsubscribe 

We respect your privacy and give you an opportunity to opt-out of receiving announcements of

certain information. Users may opt-out of receiving any or all communications from Knotty Rug

Company by contacting us here: 

- Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

  

Changes to this Statement 

Knotty Rug Company will occasionally update this Statement of Privacy to reflect company and

customer feedback. Knotty Rug Company encourages you to periodically review this Statement to

be informed of how Knotty Rug Company is protecting your information. 

  

Contact Information 

Knotty Rug Company welcomes your questions or comments regarding this Statement of Privacy.

If you believe that Knotty Rug Company has not adhered to this Statement, please contact Knotty

Rug Company at: 

  

Knotty Rug Company 

4510 State Line Road

Kansas City, KS 66103 

  

Email Address: 

This e-mail address is being protected from spambots. You need JavaScript enabled to view it.  

  

Telephone number: 

913-677-1877 

  

Effective as of January 05, 2012